Privacy Policy

Longreach is the trading name of LRN Distribution Ltd., and we operate this website.

For company information, including contact details, please refer to the website Terms & Conditions.

This Privacy Policy explains how we will handle and protect your personal information, in compliance with Regulation (EU) 2016/679, referred to as the General Data Protection Regulation (GDPR).

LRN Distribution Ltd., is registered with the Information Commissioners Office (ICO). Registration ID: ZB165457.

1.1 You can browse the website without having to provide your name or contact details, however, if you decide on making a purchase, we will require the following personal information from you:
• Name.
• Phone number.
• Email address.
• Postal address (for delivery purposes only).
• Payment card number, expiry date and CVV number.
1.2 When you make a purchase, any mandatory personal information that we require will be marked by an asterisk.
If you do not provide this information, we will be unable to fulfill your order. Other information that is requested, which is not marked by an asterisk, can be provided at your discretion.
1.3 To ensure that your payment card is not being used without your consent, we may need to validate the name, address and any other personal information supplied by you. We may also request other information, such as your date of birth.
1.4 We may also request personal information, for example, your name and email address, if you:
• Contact us by phone or email.
• Use the website Contact Us page to request information or ask us to contact you.
• Tick the subscribe box to receive marketing material by email, text message or by post, such as details of special offers. If you give permission, you will be able to withdraw it at any time by unsubscribing.
If you do unsubscribe, we may still need to contact you to provide important information relating to any goods you may have purchased.

2.1 We use cookies to enable the website to work and to also analyse how visitors use the site.
For example, we use cookies to:
• Keep track of how often you use the website and your purchasing activities.
• Storing information on the contents of your shopping cart and the delivery address.
• Retain your contact details if you select the ‘Remember Me’ option.
• Store information about any device(s) you have used, such as an IP address.
• Store information when you write a review, ask a question or send us an email.
• Collect information about how you use the website so that we can enhance and personalize your shopping experience.
• Keep information, if you share data about your shopping experience through social media channels.
2.2 You can turn off cookies through your internet browser. For example, if you use Chrome go to:
Settings > Privacy and security > Cookies and other site data.
2.3 If you turn off the cookies, you will not be able to place orders or benefit from features that rely on cookies.

3.1 If you make a purchase, most of the information we collect is required so that we can fulfill your order. We are, however, also required by law to explain why we need your personal information, which includes:
• Keeping in touch with you about your order including delivery information.
• Responding to any queries that you submit to us.
• Sending you information, for example, on special offers. In some cases, to comply with the law, we will ask for your consent before sending information.
• Notifying you about changes to the website and keeping you up to date regarding our business.
• Gaining an understanding of how you use the website so that we can continually improve its facilities.
• Identifying suspected criminal activity and taking appropriate action is deemed necessary.
• Protecting our rights including any claims made against us.

4.1 If you make a purchase on the website, we will retain your personal information only for as long as is necessary for the purposes for which we are using it and for such a time as to fulfill our legal obligations.
4.2 For all purchases, we normally keep a record of each transaction for six years, for accountancy and tax purposes, and to manage any issues relating to the goods you have purchased. We may keep your information for longer if there are valid legal reasons to do so, for example, if we need to defend or pursue a legal claim.

5.1 We will not disclose your personal information to any third parties, except for:
• Third party service providers to fulfill orders, deliver goods, send postal mail, text messages and email.
• Financial transactions concerning your purchase, handled by our payment services providers, such as PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payment, refunding any payments and dealing with and related queries.
• External agencies, including the police and other law enforcement bodies, for the purpose of preventing and detecting fraud and criminal activity. These external agencies may check the information we give them against other sources and they may keep a record of such checks for future reference.
• Sharing with our insurers in the event of a claim being by us or against us.
• If we are under a duty to disclose or share information to comply with legal obligations, for example, a court order, or to protect our rights, or the safety and well being of employees or other third parties.
• In the event that we sell the business, we may disclose personal information held by us to the purchaser, as part of the overall sale agreement.

6.1 Your personal information will be processed in the UK only.
6.2 We do not anticipate transferring your personal information outside the UK, however, in the event of doing so, for the reasons given in section 5.1, we will take reasonable steps to ensure that the information is adequately protected in accordance with the law.

7.1 You have a legal right to ask us to:
• Disclose what personal information we hold about you – we will provide this to you on request.
• Correct any of your personal information that may be wrong or inaccurate.
• Delete your personal information where there is no good reason for us to continue holding such data.
• Temporarily stop using your personal information if you question our right to use that data.
• Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold the data, for example, a legal claim.
• Stop using your personal information to send you marketing material.
7.2 For security purposes, we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.
7.3 We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any details are incorrect, please let us know and we will amend them.
7.4 If you have any queries regarding our Privacy Policy, please write to us at our registered address.
7.5 You also have the right to make a complaint to the Information Commissioner’s Office (ICO), if you are dissatisfied with how we handle your personal information. You can contact the ICO at:
Address: Information Commissioner’s Office
Wycliffe House
Water Lane
Phone: 0303 123 1113

8.1 As a consequence of the internet not being completely secure, we are unable to guarantee the security of your personal information and if you use our website, it is entirely at your own risk. It is also important that you:
• Protect yourself against unauthorized access to your device(s) and login information.
• Sign off and close your browser when you have finished using our website. This will help ensure that others do not access your personal information, especially if you share your devices or use them in public places.

9.1 We reserve the right to update this policy from time to time without giving any form of notice.