Website Terms and Conditions

ABOUT US

Longreach is the trading name of LRN Distribution Ltd., and we own and operate this website along with three walk-in stores, open Monday to Friday (excluding public holidays).

• If you wish to contact us, please use the website Contact Us page.
• Our Privacy Policy provides information on how we use and store your personal information, and your rights.

1 SALE OF GOODS (GENERAL)
1.1 Anyone can browse the website without having to make a purchase. If you decide on making a purchase, simply add the item(s) to your shopping cart. When finished, click on “Proceed to Checkout” and follow the steps to complete your order.
1.2 The price of each item is displayed on the website and includes VAT (where applicable) which will be charged at the going rate.
1.3 The price excludes the delivery cost, unless otherwise stated.
1.4 Age restrictions may apply to some goods that we sell. By ordering these goods, you are confirming that you are over 18 and that the person receiving the delivery is also over 18. We may carry out age checks and cancel your order for any age-restricted items, if we have good reason to believe you are under 18.
1.5 We constantly update our products and prices, and occasionally promote special offers. We reserve the right to amend or withdraw any promotion at our discretion.
1.6 Any quotations that we provide will remain valid for 28 days, unless otherwise stated.

2 AVAILABILITY
2.1 We endeavour to hold all the goods displayed on the website in stock, but may occasionally run out. If so, a message will be displayed alongside any item that is out of stock. You can either contact us to find out when the goods will become available or purchase the goods and we will inform you when we will be able to fulfil your order. The contact information you provide at the time of ordering will be used to keep in touch with you.
You may of course also contact us to check on availability or the progress of your order.

3 PAYMENT
3.1 When ordering goods we will require your name, postal address, phone number and email address.
3.2 Payment must be made by using a credit card, debit card or via PayPal. When paying by card we will need the 16-digit card number, expiry date and CCV code.
3.3 If you do not wish to pay online, you can make a card payment by phoning us.
3.4 Ownership of the goods shall not pass to you until we have received payment in full.
3.5 If after making payment, we are subsequently unable to provide the goods for whatever reason, we will contact you and offer alternative goods or a refund. We will have no further liability to you.
3.6 Where applicable, we may record the unique serial number of the goods that you have purchased for traceability purposes and possible future reference.

4 CORRECTIONS / CANCELLATION
4.1 If you have made a mistake in your order and cannot correct it through the website, please contact us for help.
4.2 You can cancel your order at any time prior to delivery of the goods, but you must notify us – please use the website Contact Us form or contact us via phone or email.
4.3 If we have not already packed and dispatched the goods, we will cancel your order and issue a full refund, including delivery charges, using the same payment method as that when the order was placed.
4.4 If we have dispatched the goods, you can still get a refund – please refer to Section 7 – Returns Policy.
4.5 When you have paid for goods that have been specially made for you, that is, bespoke goods, we will not normally accept a subsequent request to cancel the order.
4.6 We will endeavour to make your refund, where applicable, within seven calendar days of cancellation.
4.7 We will have no other liability, except as set out above, and in particular we will not be liable to compensate you for disappointment, inconvenience, loss of profit, any indirect or consequential loss or damages whatsoever.

5 WARRANTY
5.1 We warrant that all the goods sold on the website are new and unused, undamaged, comply with their description and are fit for their intended purpose.
5.2 For any goods that carry a manufacturer’s warranty, you are responsible for registering the goods with the manufacturer. We will not be held responsible for faulty items that are returned, which have not been registered with the manufacturer, where applicable.
5.3 If any of the goods fail to meet your expectations due to transit damage, defects, faulty materials or workmanship, or do not work as expected, please contact us within seven calendar days of taking receipt of the goods. Use the website Returns form or contact us via phone or email. Please also refer to Section 7 – Returns Policy.

6 DELIVERY
6.1 We will deliver to any address in mainland UK using a third-party delivery service such as Royal Mail.
6.2 Orders received before 15:00, Monday to Friday, will normally be dispatched the same day. Orders received after 15:00, Monday to Friday, will be dispatched the working next day. Goods purchased on a weekend or public holiday will be dispatched on the next normal working day.
6.3 Delivery charges are displayed on the website and include delivery options for how fast you require the goods, bearing in mind that delivery time will generally depend on the size/weight of the goods and the destination.
6.4 Orders over a certain value may attract free delivery, otherwise the delivery charge will be added to the overall purchase price, which must be paid for at the time of ordering the goods.
6.5 Any delivery dates or times that we specify are estimates only and we will inform you when your goods have been dispatched. We will not be responsible for any losses or delays caused by third-party delivery services.
6.6 If we are requested to deliver goods that are restricted to persons over 18, we will expect you to confirm your age.
Delivery will only be made to a person over the age of 18 years. If the person signing for the delivery, is unable to prove that they are at least 18, we will not off-load the goods and you will be charged the delivery cost.
6.7 You can check the delivery status of your order on the website and your will receive text message updates, provided that we have been given your mobile phone number.
6.8 Delivery will have occurred when you take possession of the goods, at the delivery address that you have specified.
6.9 It is your responsibility to carefully check the goods before they are put into use.
6.10 If goods are delivered late, that is, after the specified delivery date/time has lapsed, we will not be held liable for the delay or any consequential losses or inconvenience.
6.11 If you do not receive the goods or they are lost in transit, we will work with you and the third-party delivery service to seek compensation for you. Depending on the circumstances, we will also give consideration to making a refund or send replacement goods.
6.12 Any goods that have been damaged in transit must be reported to us within 48 hours of taking receipt. Use the website Contact Us form or contact us via phone or email. We will not be liable for any damaged goods that have not been reported after 48 hours of you taking receipt. Please also refer to Section 7 – Returns Policy.
6.13 Any shortages must be reported to us within 48 hours of taking receipt. Use the website Contact Us form or contact us via phone or email. We will not be liable for any shortages that have not been reported within 48 hours of you taking receipt. In any event, our liability will be limited to making good the shortfall or, at our discretion, giving a refund in lieu of the shortages.
6.14 We will not be responsible for taking back any non-chargeable packaging or pallets etc.
6.15 Other queries relating to deliveries shall be made as soon as possible and within seven days of taking receipt.
6.16 In the event of not being contacted within seven days after delivering the goods, our obligations will be fulfilled and we will not entertain any further communication, unless the goods subsequently develop a fault.
6.17 For unwanted goods; goods that have been damaged in transit; or defective/faulty goods please refer to
Section 7 – Returns Policy.

7 RETURNS POLICY
This policy does not affect your statutory rights under UK law.
7.1 Unwanted goods
(1) If you decide after receiving the goods that you do want them, you must notify us within 14 calendar days of taking delivery. Use the website Returns form or contact us via phone or email.
(2) You must return the unwanted goods to us within 28 days of the delivery date and you must pay for the return carriage. We recommend using a courier or recorded delivery as we may request proof of posting in the event that the goods do not arrive.
(3) On receipt of the unwanted goods, we will make a full refund, provided that they are unused, undamaged, in the original packaging and in a saleable condition. The refund will be made using the same method of payment that you originally used. We will not refund the return postage cost.
(4) We will not accept any goods or give a refund if you failed to notify us that you do not want them within 14 calendar days of receiving the goods, or failed to send then back with 28 calendar days of the delivery date, unless they are damaged or faulty.
(5) Any goods that have been specially made up for you, that is, bespoke goods, will not normally be accepted back, unless they are faulty.
7.2 Goods damaged in transit
(1) Any goods that have been damaged in transit must be reported to us within 48 hours of taking receipt. Refer to Section 6.11.
(2) Goods that have been damaged in transit, must be returned within 28 days of the date you took receipt (the delivery day). You must pay for the return postage, which may subsequently be refunded. On receipt, we will investigate the situation and depending on the circumstances, we may arrange for the goods to be repaired or replaced, or offer a full or partial refund.
7.3 Defective / faulty goods
(1) If you think the goods may be defective or faulty, please contact us as soon as possible and we may be able help by providing advice via phone and/or email.
(2) Goods that develop a fault within 12 months of being purchased or within the manufacturer’s warranty period, whichever is the longer, may be returned. You must notify us by using the website Returns form or contact us via phone or email. You must pay for the return postage, which may subsequently be refunded.
(3) Depending on the circumstances, we will either arrange for the goods to be repaired or replaced, or offer a full or partial refund, including your return postage cost. Goods that have been modified, defaced, damaged or tampered with will not be accepted as being defective or faulty.
(4) If an item develops a fault during the warranty period, and you have registered the goods with the manufacturer to comply with their warranty conditions, then you are responsible for sending them back to the manufacturer. On being advised, we will co-operate with the manufacturer regarding resolution, which may result in replacement, repair or a full refund.
(5) For goods that need to be registered with the manufacturer to comply with their warranty conditions and you have not done so, and the goods subsequently develop a fault, then we will not be responsible nor offer a refund.

8 UNEXPECTED CIRCUMSTANCES (FORCE MAJEURE)
8.1 In the event of situations outside our control – that may affect the normal operation of our business or our ability to fulfil our obligations to you, we will do our best to minimise the impact, however, we will not be legally responsible to you for any consequential loss.
8.2 Examples of such circumstances include but are not limited to accidents, explosions, power cuts, fire, flood, transport delays, strikes and other industrial disputes and difficulties in obtaining supplies.
8.3 We shall not be liable to you for any failure to supply or deliver goods to you or in respect of any damage or defect to goods caused by any event or circumstance beyond our reasonable control.

9 COMPLAINTS
9.1 In the first instance please use the website Contact Us page, phone or email and we will work with you to try and resolve the problem. In the event of a dispute, we will respect your legal rights and continue to work with you and any third-parties to reach resolution.

10 LIMIT OF LIABILITY & LAW
10.1 These terms and conditions will be governed by the applicable UK law in the country (England, Wales or Scotland) in which the purchase was made and any disputes will be dealt with by the respective courts, in the country in question.
10.2 None of your legal rights, for example, the Consumer Rights Act 2015, are affected by these terms and conditions nor do they limit our legal responsibility regarding death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law.
10.3 We will not be legally responsible to you for any unforeseen losses that both you and us could anticipate at the time you purchased the goods.
10.4 Any typo-graphical errors or omissions on our website, sales literature, quotations, invoices or any other document issued by us may be corrected by us without liability on our part.
10.5 All brochures, catalogues and other promotional materials are for illustrative purposes only and form no part of any contract between you and us.
10.6 Although every care has been taken to ensure that the information in these terms and conditions are correct, we shall not be liable for any inaccuracies. We also reserve the right to amend the terms and conditions if we consider it necessary to do so at any time.